Refund & Returns Policy

Effective Date: January 1, 2026

WLD Store is committed to ensuring customer satisfaction. This policy outlines the conditions under which returns and refunds are accepted on our multi-vendor marketplace.

1. Return Eligibility

You may return an item within 7 days of delivery if:
– The item is unused, undamaged, and in its original packaging with all tags and accessories
– The item is defective, damaged upon arrival, or significantly different from the product description
– The wrong item was delivered

The following items are not eligible for return:
– Perishable goods, food, or consumables
– Personal hygiene or intimate products that have been opened
– Digital products, software licenses, or downloadable content once accessed
– Items marked “Final Sale” or “Non-Returnable” on the product page
– Items that have been used, washed, or altered

2. How to Initiate a Return

To start a return:
1. Log in to your account and go to My Orders
2. Select the order and click “Return/Refund Request”
3. Provide your reason and supporting photos
4. Submit your request

Alternatively, email us at support@wldstore.com with your order number and reason within the return window.

3. Return Shipping

For defective, damaged, or wrong items — WLD Store will cover the return shipping cost. For change-of-mind returns — the customer is responsible for return shipping costs. Items must be returned via a tracked shipping method.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of approval or rejection within 48 hours. Approved refunds are processed within 5–10 business days to your original payment method.

For Cash on Delivery (COD) orders, where payment was collected in cash at delivery, approved refunds will be arranged with you directly; our support team will confirm the refund method and details.

Shipping fees are non-refundable unless the return is due to our error.

5. Partial Refunds

Partial refunds may be issued for:
– Items returned in a condition different from when received
– Items with missing components or accessories
– Items not in original packaging

6. Exchanges

We offer exchanges for defective or damaged items where the same product is available. Contact our support team to arrange an exchange.

7. Vendor-Specific Policies

Individual vendors on WLD Store may have additional return policies that are more restrictive or accommodating. Please review the vendor’s specific return policy on their store page. WLD Store’s policy serves as the minimum standard.

8. Fraud Prevention

WLD Store reserves the right to refuse returns or refunds in cases of suspected fraud, abuse, or policy violations. Accounts involved in fraudulent return activity may be suspended.

9. Order Cancellation

You may request to cancel an order before it has been dispatched by contacting our support team or through the My Orders section of your account. Once an order has been shipped it can no longer be cancelled, but it may still be eligible for return under this policy.

10. Contact Us

For return or refund assistance:
Email: support@wldstore.com
Page: Contact Us